Refund Policy
This policy explains how refund requests are handled for digital purchases, sessions and physical products offered through Astro.
Google Play purchases
Digital credits, subscriptions and other in-app purchases billed by Google Play are processed under Google Play’s refund rules. Submit eligible requests through your Google Play order history or Google Play support. Astro cannot directly reverse a transaction controlled by Google Play.
Digital credits and sessions
Except where required by law or platform rules, used digital credits and completed or substantially delivered sessions are non-refundable. If credits were charged because of a verified technical error, contact us with the order reference and a brief description so we can investigate.
Physical products
For a damaged, defective or incorrect physical item, contact us within 7 days of delivery with the order number and clear photographs. If approved, we may replace the item or issue a refund to the original payment method. Items must be unused and returned in their original condition when a return is requested. Shipping charges are non-refundable unless the item was damaged, defective or incorrect.
Processing
Approved refunds are sent to the original payment method. Bank or platform processing times may vary. This policy does not limit mandatory consumer rights available under applicable law.
Contact us
Questions about this page can be sent to astro@kl-imagine.com.