Delete your Astro account

How to request deletion

• In the Astro app, open Profile or Settings, choose Account, then select Delete account and follow the confirmation steps.
• If you cannot access the app, email astro@kl-imagine.com from the address linked to your account with the subject “Account deletion request”. Include only the information needed for us to locate and verify the account.

What happens next

We may ask you to verify account ownership before acting on the request. After verification, we will begin deletion and aim to complete it within 30 days. You will lose access to saved charts, conversations, preferences and other account-linked content, and deletion cannot be undone.

What is deleted

• Your account and profile details
• Saved birth details, charts and preferences
• Account-linked conversation and session history, where applicable
• Other personal information not required for a continuing legal purpose

Information we may retain

Limited records may remain when required for tax, accounting, fraud prevention, dispute resolution, security or other legal obligations. Payment records maintained by Google Play or another payment provider are controlled under that provider’s policies. Data may persist temporarily in encrypted backups until the normal backup cycle completes.

Before deleting

Account deletion does not automatically cancel an active subscription or create a refund. Manage subscriptions in Google Play and see our Refund Policy for purchase-related requests.